AI/ML

Adding human touch to unchatty chatbots may lead to bigger letdown



Sorry, Siri, but just giving a chatbot a human name or adding humanlike features to its avatar might not be enough to win over a user if the device fails to maintain a conversational back-and-forth with that person, according to researchers. In fact, those humanlike features might create a backlash against less responsive humanlike chatbots.

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