In a general word, we can say that a bot is nothing but just a software which performs automatic tasks. In other words, we can say that the bot is a computer-based program which is designed to communicate with human users through the internet on a website. This article is mainly focused on what is the bot and what the bot performs in the process. Naturally, it can be defined as a developed program that can have a discussion or conversation directly to the human on a website. Just like any person/user can ask any query regarding the statement and on the other side, the chatbot will respond to activity as appropriate to the question.
The chatbot has its fix format to interacts through instant message. Through the artificially replicating the patterns for the human to interactions to the machine learning allows the computer to learn by themselves without any kind of programming of natural language processing. The chatbot is a designed program it can understand human speed and the text what he wants to ask. The chatbot platform can fundamentally simulate the human conversations because it is merely a computer-based program which is the strength of chatbot. This all things allows the form of a conversation between the human being and the chatbot which takes place through the messaging platform or through the voice command.
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The chatbot is a program which works solely from a human operator and can answer to the questions formulated to it in natural languages and it will respond to the people like a real person. It responds to the people according to the predefined script and on the bases of machine learning application in it.
When and where a person asks a question to the chatbot it will respond based on the knowledge available in his database at the time. If a person’s conversation is not introduced to the database of the chatbot or it is not programmed to understand instantly the chatbot will pass the communicated message to the human operator or either it will deflect the message. On the other side, the chatbot will learn from the interaction and will perform in the future interaction on the same conflict of the customer. This way the chatbot grow’s gradually in the scope and gains relevance.
“Till here it was all about what is a Chatbot” But the main thing is “Why all Businesses should adopt Chatbot for the process?”
There is a big reason behind it every person working in any business gets rid of the routine task in his professional life and simultaneous processing of all the user’s multiple request’s. to overcome this rid of routine work the chatbot helps in the tremendous speed of processing conversation with the users and helps to gain loyalty from those users and customer.
On the other side, the customers are getting a great advantage, proper response, speedy process so the customers get benefits from the chatbot and they are increasing their interest in this technology to use. Day by day the number of users is increasing in this modern era of technology with the chatbot.
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Enter to the ERA of Chatbot to Digitalize the Business Process was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.