Definitions of Quality in Healthcare - Quality Concepts - Definitions Of Quality in healthcare - Quality of Care - Aspects of Quality - Key Dimensions of Quality Care/Performance - The concept of Value - Value-Based Healthcare System - Total Quality Management - Quality, Cost, and Risk integration - Strategic leadership - Role of Leadership in Quality Improvement - Leadership Styles - Leader Vs Manager - Financial Cost of Quality - Strategic planning - Key tools:- Forecasting - Piritorization - Predictive analysis - Strategic Planning Process - Leadership in Quality - Process for leadership - Leadership in quality - Process of leadership - Standard, Regulations, Guidelines for leadership involvement - Role of Organizational Quality leaders - Positional leadership - Influential leadership - Roles and Responsibility of Quality leaders - Learning Organization - Personal Mastery - Shared Vision - Mental Models - Team learning - Systems Thinking - Change management - Communication - Communication Structure - Communication Styles - Communication Processes - Performance improvement Program Structure - Effective Quality System - How to detect the structure and process that compromise? - Preparation For Quality Management/Performance improvement - Leadership Roles - Quality Council - Create Accountability Structure - Common Quality Language - Important Functions of organization - Initiatives and Collaboration - Organization Approaches to PI - Approaches / Models - Common approaches - Shewart PDCA or PDSA - Accelerated / Rapid Cycle Change Approach - Lean Eight forms - Lean Management tools - 5S Tool - What is Six Sigma? - Key Concepts for Six Sigma - DMAIC approach - Six Sigma Belt Colors - Roles of lean Six Sigma Belt Designations - Let's DO Six Sigma Project Together - Information Flow Chart - Reporting Routines - Quality / Performance Improvement Plan - Elements of Quality / Performance Improvement Plan - Risk Management Plan - Elements of Risk Management Plan - Utilization Management Plan - Role of Q/U/R Professional in Organization - Measurement / Performance Cycle - Concept of Performance Measurement - Guidelines - Performance Database - Performance Measures / Indicators / Metrics - Structure, Process & Outcome - Processes in HealthCare - Indicator Selection / Development - Triggers - Trigger Characteristics - Benchmarking - Considerations - Balanced Scorecards / Dashboards - How can a healthcare institution integrate EBP? - What is evidence-based practice (EBP), and why is this concept so important? - How can a healthcare institution integrate EBP? - Implementing evidence into practice - CPG / Clinical Practice Guideline - Effective Clinical Path System - Prospective Patient Management - Patient Group with High Volume - Organization Measurements / Monitors - Organization Review Processes - Clinical Process Review - Operative and Procedure Review - Medication Management - Blood and Blood Component Use - Mortality Review - Specific Department Reviews - Utilization / Resource Review / Management - Utilization Management (UM) - DRG Diseases Related Group - Action Process for UM - Appeal Process - Handoffs - The SBAR (Situation, Background, Assessment, and Recommendation) - Bedside handoffs - Transition of Care - Episodes of Care - Population Health - Risk Management - Types of Risk Management - Risk Management Program - Risk Identification - Occurrence / Event / Incident Reporting Systems - An Adverse Patient Occurrence (APO) or adverse event - .